FAQ

GENERAL MACHINE-RELATED QUESTIONS


HOW DO I PUT MY K-FEE® MACHINE INTO OPERATION FOR THE FIRST TIME?

Please refer to the machine Instruction Manual for detailed instructions.

  1. Remove the machine, the water tank, the drip tray (including the drip cup and drip grate), as well as the capsule container from the box.
  2. Remove the protective film from the drip grate, place the drip grate on the drip cup and place them along with the capsule container onto the drip tray. Slide these into the front of the machine.
  3. Fill the water tank to the mark with tap water and insert back into the machine.
  4. Insert the power plug and turn the switch on at the wall, then switch on the machine.
  5. The machine will now heat up and all three preparation buttons will flash green. As soon as the lower lamp lights up solid, your K-fee® machine is ready to rinse. Place a cup under the spout and press the rinse button. The rinse operation will now start. After rinsing, all 3 drink option buttons will light up solid.
  6. Empty the rinsing cup and repeat the rinse operation another three times. Now your K-fee® machine is ready to go!


CAN I CHANGE THE CUP FILLING QUANTITY?
The capsule machine is factory-set to a certain mL amount for each drink/button. You can change this setting as follows:

Insert capsule and place cup under spout. Press the desired button for at least 3 seconds and hold down the button until the desired filling quantity has been reached.

The adjustable range varies depending on the machine type.

This filling quantity is saved and remains stored even after you turn off the machine.

HOW MUCH ENERGY DOES THE CAPSULE MACHINE CONSUME WHEN SWITCHED OFF WITH THE POWER CABLE PLUGGED IN?
It depends based on the machine type. If the device is switched off but remains connected to the mains, the device (for example the K-fee® Wave) consumes less than 0.5 watts.

IS THE MACHINE FROST-PROOF?
Extreme temperatures may damage the capsule machine. For this reason, the device may only be used at temperatures between 10 and 45 °C and should be protected from frost. If the K-fee® capsule machine is transported at temperatures below freezing point, all water should be evaporated from the device beforehand. This will prevent residual water from freezing. You can find the instructions for evaporating the machine in the operating manual of your K-fee® capsule machine.

 

CAPSULE-RELATED TOPICS


HOW DO I PREPARE BEVERAGES OF THE CATEGORY ESPRESSO OR LUNGO?
Select a capsule from the range of products, open the lever and insert the capsule. Place a cup under the spout, if necessary remove the drip cup and move the grate to place a larger cup under the spout. Please refer to the packaging of the capsule you selected to find out which button must be pressed to start the brewing cycle.

WHICH CAPSULES CAN I USE IN MY K-FEE® MACHINE?
You can only use capsules from K-fee® in your K-fee® machine. The use of other capsules may result in damage to your K-fee® machine that is not covered by your warranty.

WILL YOUR PRODUCT RANGE INCLUDE ADDITIONAL COFFEES AND HOT BEVERAGES IN THE FUTURE?
Yes, we will slowly introduce new beverages and coffee varieties.

 

GENERAL CLEANING-RELATED TOPICS


IS REGULAR CLEANING NECESSARY?
K-fee® recommends regular cleaning. Frequently used capsule machines should be cleaned regularly to guarantee the quality of the beverages is sustained.

WHAT SHOULD I USE TO CLEAN MY K-FEE® MACHINE?
We recommend that you clean your K-fee machine daily and to rinse it after each beverage preparation.  We recommend that you clean the machine with a suitable cleaner up to 3 x per month or as needed. K-fee cleaning capsules will soon be available on-line.

WHAT SHOULD I USE TO DESCALE MY K-FEE® MACHINE?
We recommend that you descale your K-fee® machine approx. once per month. The frequency varies according to water hardness. Never use vinegar or vinegar cleaner as a substitute for descaler, as it may damage the tubes and seals of the machine.

DO I HAVE TO DESCALE MY MACHINE EVEN IF I USE A WATER FILTER?
No descaling is required if you change your water filter regularly. Depending on the water quality, however, mineral deposits may form. We therefore recommend that you descale your machine with descaler once per year.

CAN I CLEAN THE REMOVABLE PARTS IN MY DISHWASHER?
We do not recommend cleaning parts of the machine in the dishwasher, as hot water may result in deformations and discolouration.

CLEANING THE MACHINE HOUSING, WATER TANK AND DRIP TRAY
You can wipe clean the housing of the K-fee® machine with a damp cloth as needed. The water tank and the drip pan are removable. That makes these parts very easy to wash. Never reach into the capsule shaft – risk of injury!

HOW DO I INSERT THE WATER FILTER INTO THE WATER TANK?
The water filter can be gently placed into the base of the water tank.

WHY DOES THE OPERATING NOISE OF THE MACHINE CHANGE AFTER INSERTING THE WATER FILTER?
When a new filter is inserted, the machine must first be rinsed through several times. To do this, press the rinse button repeatedly to execute several rinsing cycles until clear water emerges from the spout. Please ensure that there is no capsule in the machine. When inserting a new filter, it is possible for the operating noise of the machine to change during the first rinsing cycles. This is normal and will no longer occur during normal operation.

DOES LIQUID COLLECT IN THE LOWER DRIP TRAY?
The capsules container is connected with the lower drip tray. Residual liquid from the capsules collects here. Please empty this tray regularly.

DOES THE MACHINE SHUT ITSELF OFF?
The device shuts off automatically when it is not used within 5 minutes. Please note that the device consumes power as long as it is connected to the mains (< 0.5 W).