Returns Policy

WARRANTY AND RETURNS POLICY

The following definitions apply to this Policy:

  1. Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
  2. Machine means any coffee-making machine bearing the ‘K-fee’ logo and offered for sale by Us;
  3. Products means any goods offered for sale by Us;
  4. We, Our or Us means Kruger ANZ Pty Ltd; and
  5. You or Your means any person who has purchased a Product.

All Our Machines have a twelve month limited warranty from the date of purchase. Please refer to the warranty card included with your Machine. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at Our election.

Please contact Us on 1800 469 373 (AU), info@k-fee.com.au, or write to us at Ground Level, 620 High St, Kew, 3101, Victoria to initiate a return. All freightage costs associated with return of Product(s) will be at Our discretion.

Subject to the Australian Consumer Law, returned Product(s) must be returned by You in their original packaging with all the accessories and Your proof of purchase.

It is Your responsibility to ensure that returned items are returned safely. We accept no responsibility or liability for Product(s) lost in transit.

We do not offer returns for change of mind.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, You are entitled:

  1. to cancel Your service contract with Us; and
  2. to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, You are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

What if my machine is faulty?

Please refer to the FAQs in the Machine’s manual. If issues persist, please contact Our support centre on 1800 469 373 (AU).

In-store return option?

Products purchased on the k-fee.com.au website are exclusive to Us and are only available to be purchased online. Returns are only available by post, upon approval from Our online customer support. No in-store returns are available for these Products.